BPO industry is one of the fastest growing Industry around the globe and almost 40-50% of the global outsourcing is provided alone from the India. Because of the lower labour cost and large number of fluent English speaker employer, India has become worlds favourite market for BPO companies.

An industry that is witnessing robust growth, it has plenty of opportunities to offer and is an excellent platform for fresh graduates. A basic degree and good communication skills can land a Rs. 2 lakh a year job besides other perks.

In this post we are going to cover all the doubts and queries regarding BPO jobs.

Careers in BPO: Discussion Topics

What is BPO Types of BPO Education Qualification Required Skill for BPO BPO job Salary Career Scope Top BPO companies Pros and Cons of BPO job FAQ

What is BPO?

BPO stands for Business Process Outsourcing. When an organization(client) hires another company to perform tasks, handle operations or provide services that are previously been executed by the company’s own employees, is called business outsourcing. It is beneficial as the third-party provider focuses on particular task, thus it is able to do it better, faster and cheaper than the hiring company could. BPO companies offer variety of services such as, customer support, technical support, telemarketing, insurance processing, data processing, forms filling and web research. Now a days BPOs have evolved to be BPMs i.e. Business Process Management companies.

Types of BPO

1. Voice Process – Employees working in voice process BPO needs to talk with customers and resolve their queries .This is further divided into two categories:-

• Inbound support outsourcing- Employees take the calls of clients or customers to solve their queries.

• Outbound support outsourcing – Employees make the calls for the purpose of telemarketing, sales or fund-raising calls, surveys or verification services.

2. Non Voice Process / Back Office – These BPO services include: data entry, quality assurance, data management, appointment selection, payment processing, and surveys.

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Types of BPO based on geographical location:

• On-shore BPO– Provides services in the same country.
• Offshore BPO- Provides services to international clients.
  
  

Educational Qualification

The basic qualification for BPO job is graduation degree in any discipline . However, some of the Domestic BPO may consider 12th(HSC level) for an entry-level position.

Required Skill

• Excellent communication skills with no mother tongue influence ( MTI )
• Basic computer skill specially office suite.
• Customer Relationship skills.
• Ability to think quickly and creatively to solve consumers’ problems in a professional manner.
  
  

BPO Job Salary

When joining as a fresher ,any graduate or even undergraduate having good communication skills can easily get 12,000 to 15,000 INR per month. However, salary also depends upon the complexity or nature of the job and shift requirement.

Career Scope

For good performers career growth is quite fast in this industry. Within few years of span, it is possible to become a team lead or a group lead. Like other organization, there are tremendous opportunities in this industry.
Growth depends upon your skills and desire to achieve and how you put your knowledge to good use and grow personally and professionally.

Basic career graph of a BPO job-

Fresher<< Associate << Team Lead << Manager << Senior Management

Nowadays, most of the BPO companies also offer a varied range of training options and provides funding and support to acquire higher educational degrees. This also helps in better career growth.

Top BPO Companies

The Indian outsourcing industries has earned a massive growth over the last several years. It has become one of the hottest destination for young job seekers. These are the list of top BPO companies-

1. Genpact
2. TCS BPO
3. Wipro BPO
4. Aegis limited
5. Infosys BPO
6. IBM Daksh
7. EXL solutions
8. HCL technologies
9. WNS group
10. First source

Pros and Cons of BPO Job

Pros of BPO jobs.

Easy to get hired- Excellent communication skill is the only basic requirement of BPO job. Learning opportunities – It provides work of international standards. Hence, there is tremendous learning opportunity. Enhances Communication skill- BPO jobs helps in improving English, accent neutralization, understanding different accents and so much more. BPO jobs are good for candidate want to earn money while preparing for competitive exam or studying. No technical qualification required The work environment of most of the international call centres is truly world-class.

Cons of BPO jobs

High work pressure Shift duty/odd timings – Most of the BPO’s has their clients in US and UK. So, night shift duty is common in BPO job. And it leads to stressful personal life. Repetitive and monotonous workstyle- Over a period of time work gets to be monotonous, as there is limited exposure to domain knowledge. Less scope of growth- As compared to other industries scope of growth is less.

FAQ

1. BPO job is all about call centre.
No, BPO stands for Business Process Outsourcing and the word ‘Outsourcing’ means signing a company to work for a business in some specific department and not just picking calls.

2. BPO jobs are not good for long term career.
No, if you are focused and committed then, you can grow in any organization.

3. It’s a 24×7 job shift.
Job hours vary according to job role.

4. It has only night shift, thus gives rise to health problems.
Thanks to the international work culture, BPOs provide their employees work-life balance in many ways. Employees are encouraged to participate in stress-busting activities during working shift hours.

5. Extract too much work from its employees.
Working in a BPO exposes a person to working in an international environment and provide work of international standards.